Kent W.'s review of eBridge Inc.

eBridge Inc.

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Complaint Posted 1/13/2012
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Phone fraud
E bridge tries to sell you internet advertising claiming to give you 1 free month and then let you decide if you want it. Only they conveniently forget to tell you they will automatically charge your phone bill unless you call to cancel before the end of the first month. in fact they forget to mention they will charge your phone at all. Total Scam
 
 
Business's response - on 1/27/2012
We certainly do not forget to inform clients about our billing process and we have protocols in place to assure that our service and terms are clearly explained during the initial sales call. We follow our protocol very strictly. Every outbound call we make to potential customers is recorded. Our protocol requires our agents to adhere to a sales script which describes in detail the terms of our service and billing procedure. Our Quality Assurance department carefully analyzes the data and audio recording of the verbatim section of our sales script. They listen to each and every call, verifying that our sales agents have followed all the necessary steps for a successful sale. If the QA team detects any deviations from the script, or, if the person we contacted did not have the proper authority to make decisions on behalf of the business, the call is failed and no account will be created. We understand that our sales and billing process are not optimal for every client; however, they are perfectly legitimate and do not involve “scam” activity of any kind.
 
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Additional Business Information
Hours   Monday thru Friday, 6 a.m. – 7 p.m., Pacific Standard Time Phone   (800) 945-2529 Address   16133 Ventura Blvd., Suite 855
Encino, CA 91436
Website   http://www.ebridgeadvertising.com Email   cave@ebridgeco.com
Contact   Mark Cave Other  
 
 
 
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