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Review 11/21/2009
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DON'T DO BUSINESS WITH THIS COMPANY IF YOU APPRECIATE GREAT CUSTOMER SERVICE. PET TOYS ARE OF POOR QUALITY, MADE IN CHINA. IF YOU RETURN PRODUCTS AFTER TALKING TO TINA THE OWNER OF THE COMPANY, YOU'LL HAVE TO WAIT A FEW MONTHS FOR A CREDIT, IN OUR CASE OVER 5 MONTHS.
THE IRONY IS THAT EVEN AFTER NOT RETURNING PHONE CALLS AND E-MAILS AND HOLDING ON TO OUR FUNDS FOR 5 MONTHS, THE OWNER DARES TO DEDUCT TAXES AND SHIPPING COSTS FROM THE REQUESTED REFUND AMOUNT. SHE IS CHARGING TAXES BUT SHE REFUSES TO REFUND THEM ONCE SHE RECEIVES A RETURN.
ONCE AGAIN, IT IS AN UNPROFESSIONAL BUSINESS WITH NO UNDERSTANDING OF CUSTOMER SERVICE.
THIS IS THE COMPANIES THIRD COMPLAINT, BY THE WAY, WHICH SPEAKS FOR ITSELF....
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