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Review 3/30/2011
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Buyer Beware! Purchased a Garry Vacuum a year ago. It began loosing suction in spite of bag change. Ad says Free bags for a year. S/H is $8.00. Checked with local P.O. and cost to mail was less than $3.00. Fee is hidden in S/H, thus bags are not free. Now Vacuum motor has seized, called Garry to utilize Replacement for life. Initially I was told, I would have to pay to return old vacuum and new one would be sent at no cost to me. NOT! I have to pay $50.00 for new one and if I don't get old one to them in 30 days, they charge my account $150.00 plus S/H. Honestly, the vacuum parts are cheap and probably cost less than $50.00 to construct. So again, NOT FREE. Customer Service could barely struggle thru English language, thus adding to frustration. You have been warned!
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