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Review 6/2/2010
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CUSTOMER SERVICE IS HORRIFIC HERE!!!
They do not honor the warranty that comes with the furniture they sell. If you have any problems with the furniture (and you likely will), it seems impossible to get them to correct the problems. They make countless false promises; they fail to show up to their repair appointments; the fail to call you back; they refuse to exchange your furniture when you have repeated issues which cannot be repaired....and all of this misconduct is occurs at the managerial level! The employees....forget about them! They're far worse! The store manager does not accept responsibility for anything and doesn't feel the least bit apologetic even when his store was admittedly wrong. He just defers the blame to the people at corporate. The only thing that will correct a customer's problem is a small claims lawsuit which I am preparing to file for breach of warranty, breach of contract, misrepresentation, and false advertisement.
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