terry A.'s review of Direct Response Holdings

Direct Response Holdings

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Complaint Posted 4/24/2009
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Review 4/24/2009
I bought the book "Mortgage-Free for Life Secrets" I bought the book thinking that I would only get the BOOK because that's all I wanted. It was around $29.95 I guess? they include a copy of their program on CD a so-called trial membership. That's when the clock starts. You have 30 days and you must call them back to cancel the CD program/Memdership or they charge your Credit card $79.99 every month 5 months( very sneaky ) When I called to inquire about this the person I talked to (Allen) would not refund my money and MORE importantly would not transfer me to the supervisor. He just wouldn't do it. I had to hang-up and call back and get someone to do it. The so-called supervisor (Percilla) would not give me a refund she only give me a DISCOUNT. A charge of $240 ( for something I never wanted ! ) I have dealt with numerous legitimate companies who, where the customer had issues with their goods or services they would always help you out or return the item. NOT these people. Stay away from this company! There should a 0 star rating .
 
 
Business's response - by Direct Response Holdingson 4/29/2009
This customer is disputing the charges for the LEAP Online Software 30 Day Trial of which he/she ordered via the telephone. Because he/she did not call to return the software in 30 days they are now being charged for it as per the television advertisement, ordering system and Welcome Letter included with the package (included) However, we have stopped all future software payments for this customer because he/she has called upset and past the 30 return policy. We have given this customer a discount on the software as a result, of which the customer has agreed to.
 
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Additional Business Information
Hours   8:30 am - 5:00 pm PST Phone   (800) 503-1801 Address   2500 East Imperial Suite 201-274
Brea, CA 92821
Website   http://www.mortgagefreeforlife.com Email  
Contact   Thomas Cheng Other  
 
 
 
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