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Very Surprised
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My family and I have been trting to trade in our small Honda Civic that we got 4 years ago with the thought that we would be able to trade it in a few years down the road. We tried to return back to the dealership that we originally Bought the car from, thinking, since we never been late on payments that we could upgrade into a bigger vehicle. Wasn't asking for a fully loaded vehicle just something more spacious and/or something with lower APR. Anything better than 17.99. Continously they kept denying us. We eventually gave up and had decided to just pay it off since that seemed to be the only option that was left. Fast forward a couple of month after the last attempt. We receive a letter in the mail from Alliance Direct Lending, Inc. Normally we would have just trashed it, since it wouldn't be the first or the last letter that says they can lower our intrest rate. My wife decided to just try it one time to see what happens. I eventually spoke with Idalia, a representative from Alliance Direct Lending, Inc. We spoke on the phone and set up an appointment with Nissan of Midland. Idalia was very professional and spoke with a caring tone. We arived at the dealership and spoke with Mike Crain General Manager of Nissan of Midland and his sale rep Alan (forgot his last name). Both Mike and Alan gave us there undivided attention and wanted to know our circumstance. Some of the most humble people I ever met. After everything was said and done we left Nissan of Midland with a new 2017 Nissan Rogue and a 10.00 APR. Between Idalia, Mike, and Alan, I'm proud to say that this has been the best customer service I ever had, PERIOD! These significant people make the experience personal and wanting to come back for the exceptional service. They made us feel like the most important customers in the dealership and over the phone. They will have our service for years to come. Thank you Alliance Direct Lending, Inc. and Nissan of Midland from the
Berrios Family
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