|
|
Review 3/7/2010
|
|
For
a company which advertises 100% satisfaction, they provide anything
but. I purchased a CYMA CMo42A AK-47 airsoft electric rifle from this
company in late November which was shipped in early December. Since it
was a christmas present, It wasn't even taken out of the box for weeks.
It was advertised as "all metal" but important parts of the gun were
plastic.(i.e. the stock, foregrip and most importantly, the magazine.)
Even worse was the fact that the battery which came with it couldn't
fit into the stock with enuf clearance to allow the buttplate to be
secured. I jury rigged the gun with duct tape to keep the battery in
place but soon found that gun wouldn't work. It fired bb's for a short
time before failing completely. I attempted to phone the company but
their number is always busy. I next tried email but got no response.
After numerous attempts via email to request a return of the gun and
full refund, I received a response saying that they had previously
responded(which the hadn't). In any event, they did not provide
authorization for either a refund or return of the gun for a
replacement. I then emailed them to tell them that I was calling
Discover Card to complain. Discover reversed the charge to my account,
only to reinstate it when airsoft gi hid behind their policy of no
adjustments after 48 hours. It is a ridiculous policy which allows no
time to use the gun when it is sent as a present to be opened much
later. Their online site says "due to the nature of the product all
sales are final". I now know that the nature of the business is to
knowingly sell products under false pretenses(i.e. all metal) and
products which are of poor quality while refusing to stand behind their
sales.
As a follow up to the above post, only my posting resulted in a response from Airsoft GI. They claimed they wanted to work with me and make everything right. After many more weeks of waiting, however, they reverted to form and didn't follow up with any further attempt to resolve the issues.
|
|
|
|
|
|
|
|