LoanDepot

4.5 star rating Rating - based on 1904 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors
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Customer Reviews, Ratings & Complaints
Review Posted 3/21/2017
Life Saver
Six months ago I tried to re-fi my house with the current mortgage holder, a national bank. Three months later it was still not done. Then I tried my Credit Union. By then they could not help me, because of what was done to my credit from the curr... Read More »
 
 
 
Review Posted 3/20/2017
Dennis Giakos: 949-860-4791
Excellent Customer Service from start to finish with Dennis & Scott. This Loan Depot Team is Great!!! Thank You! Read More »
 
 
 
Review Posted 3/17/2017
Amazing customer service and overall experience!!
"Nadia Jamil was the most amazing, patient , professional, knowledgeable and sweetest person to work with. She made securing and deciding my refinance options a smooth and comfortable one. She spent numerous hours with me via phone and email ensur... Read More »
 
 
 
Review Posted 3/16/2017
Great Service
I contacted LoanDepot because the house I live in was bought by my wife and I but because of bad credit I could not be on the loan so when the wife passed away I had to go through probate and get the deed in my name and loandepot was able to refin... Read More »
 
 
 
Review Posted 3/16/2017
Highly Recommend: Zoya Jamil
I worked with Zoya Jamil on a home refinance and she was fantastic! Purchasing or refinancing a home can be one of the most daunting task anyone will ever go through financially. I can honestly say that not only did she do her job well, she went a... Read More »
 
 
 
Complaint Posted 3/16/2017
working with Zoya Jamil
I recently refinanced my VA loan with LoanDepot. my experience with Zoya was great. when it got to processing and finishing up the loan I think the process was way too long. I started November 18, 2016 and didn't complete until 2/1/17. My job is a... Read More »
 
 
 
Review Posted 3/14/2017
Loan Depot Review
I received excellent service from start to finish. I started out with James Chu who gives excellent customer service. He was pleasant to talk to, answered all of my questions, kept me updated on the loan process from start to finish and followed u... Read More »
 
 
 
Review Posted 3/13/2017
BEST customer service ever!
Nadia Jamil and the team at LoanDepot were amazing! We had a blast working with them, always received timely and helpful responses, and our loan was processed without any issues. I cannot recommend them enough! April Read More »
 
 
 
Review Posted 3/4/2017
Loan Depot Review
Our experience with Loan Depot and James Chu was 5 star. He was always considerate and interested in helping us with our refinancing. He returned our phone calls even with an East coast time difference, and never seemed too busy to answer our ques... Read More »
 
 
 
Review Posted 2/27/2017
Ryan Smith and Kurt Lineback , Excellent Team
I started with Ryan Smith and finished with him and Kurt Lineback, and couldn't have had a better team to work with they got me refinanced when no one else could and I want to say thank you so much for helping me achieve my goals Thanks again De... Read More »
 
 
 
Review Posted 2/24/2017
Great Service
I worked with David Lauritsen and Tracey Ocon to do a cash out refinance. Both were very helpful. After getting turned down by two local banks Loan Depot was able to do a 30 year conventional for an investment property for us. David was quick to r... Read More »
 
 
 
Review Posted 2/21/2017
Review of LoanDepot
My experience with LoanDepot was excellent! I refinanced with them just recently and my team was Michael Deng and Joel Douglas. They did a great job! Even though I am on the East coast I felt as though they were right here at my beck and call. We... Read More »
 
 
 
Review Posted 2/17/2017
Dennis Giakos: 949-860-4791
We live in Alaska and decided it was time to refinance. After getting several loan estimates from local lenders we decided to give the big online lenders a shot. Dennis at the loan depot was able to get us the best terms and was very easy to work... Read More »
 
 
 
Review Posted 2/17/2017
Excellent Service
I worked with Johnny Lee phone #: 949-860-3348 on a refi. First let me say that the attraction to LoanDepot was 2-fold: Guarenteed not to charge an origination fee or appraisal fee on subsequent refinancing through Loan Depot; AND, Johnny didn't t... Read More »
 
 
 
Review Posted 2/15/2017
Good Experience!
Our experience refinancing our home through Loan Depot was excellent! We felt we received the best possible rates out there from Loan Depot and Michael Deng and Minh Le gave us great customer service. We are very happy with our refinancing experie... Read More »
 
 
 
Complaint Posted 2/14/2017
Loan Depot is not refunding my escrow and my overpayment on my mortgage
I refinanced with Loan Depot over 2 years ago. Everything went well until they increased my payment due to alleged escrow shortage. I paid it, but when they did it again next year, I refinanced. My loan was paid off in early January. To date I do... Read More »
 
 
 
Review Posted 2/13/2017
GRATE AGENT!!
GRATE CUSTOMER SERVICES, MI AGENT MATT NOURAEI 949-860-9157 MAKE A WANDERFUL EXPERIENS FOR MI WITH MI LOANDEPOT RESENT REFINANCE HOME LOAND... HE CONDUCT THE ENATIRE TRANSACTION IN A VERY HONEST,PROFECIONAL AND UNDERSTANDING MANNER...IAM 100 % SAT... Read More »
 
 
 
Review Posted 2/13/2017
The Proof was in the pudding! Dennis Giakos: 949-860-4791
Dennis said he would beat any other offer out there and give me the fastest turn around possible. I had 3 lenders and Dennis was right. He got me the best terms and an appraisal in a few days vs. the other 2 lenders who were 2-3 weeks out. We clos... Read More »
 
 
 
Review Posted 2/9/2017
Great Customer Service
I had a wonderful experience with LoadDepot concerning my recent refinance home loan. My initial contact with Michael Dehesa, License Lending Officer, 949-652-4049, was very satisfying. He explained the application process thoroughly and assisted... Read More »
 
 
 
Review Posted 2/3/2017
For Customer Service At Its Best, LoanDepot Represents! (Kevin Phan, Dan Fleming, and John Henshaw)
I would love to share my LoanDepot experience. Closings are usually tiresome with all the document signing. My experience with LoanDepot has been the exact opposite. It has been the absolute most pleasant experience I have ever had with a refinanc... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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