Customer Reviews & Ratings
Complaint Posted 11/28/2017
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Did not get the ring quality ordered
Ordered a 1.5 CT center stone and 2 side diamonds with I color and SI2 clarity. When I received the ring the stones looked grayish green and I could see an inclusion on top of the center stone. I took the ring to 2 jewelers locally to verify quality. They said both said it was M-O in color and I2 to I3 in clarity. I called Edwin Novell, they indicated their appraisal service was correct and my 2 jewelers were not. I had to pay to return the ring and for the appraisals. They indicated if they had their service reappraise and it was different I would get refunded for return shipping. I did not get reimbursed for return shipping even though I submitted copy of local appraisal.

Do not buy from this site, go to a site like bluenile.com that has GIA certified diamonds
 
 
 
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Additional Business Information
Hours   Our hours are 10 a.m. to 6 p.m. Monday - Friday Phone   (888) 765-4326 Address   650 South Hill Street Suite 713
Los Angeles, CA 90014
Website   edwinnoveljewelrydesign.com Email   customercare@edwinnoveljewelrydesign.com
Contact   Lisa Lee Other  
 
 
 
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