Donald M.'s review of Townsend Energy

Townsend Energy

Customer Reviews & Ratings
Complaint Posted 11/15/2019
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incompetent and dishonest
These guys turned out to be the biggest shaft ever! One of the worst customer experiences I have ever had. Here are the facts : 1. in Feb, 2019, while we were away, Townsend repairmen came to our house on a Saturday to do repairs that I had requested they do months previously. They charged us 2+ hours of overtime although they were there for only 15 minutes, not thinking that we would find out. The person staying at our house said the repairman told her it was too cold to do any work and left after 15 minutes. 2. They left the door open to the boiler room allowing freezing winds to freeze parts. 3. Townsend agreed to remove the charges because of the carelessness of their workers, which was a positive. The men returned to complete the repairs, but those repairs failed. They came back again, corrected their work but charged us again for the same repairs, which I refused to pay. 4. In retaliation, Townsend disconnected our propane. I cancelled our contract with them. 5. They removed their propane tanks as I requested, but they did not pay us for the propane in those tanks. I filed a complaint with MA Consumer protection and my local police dept (disconnecting the energy supply of senior citizens is prohibited by law)
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